The purpose of this email is to disclose to Paul the significantly positive experience that both Micheline and I had with yourself, Chris, and Dr. Frederick. I have been in business for 37 years and rarely have ever experienced such a profound level of professionalism and follow through as I have experienced with every employee of Paul’s staff. Specific commendations should be given to Patty for her genuinely remarkable level of caring and availability whenever it was needed for any reason. The difficult process of obtaining medical records was made simplistic and efficient by Patty. Whenever I called to ask for her your office would immediately put her on the phone without major delays. There wasn’t a single situation which she seemed annoyed or disturbed with requests. Patty represents an image that your entire company portrays.
Commendations should also be given to Chris on the receptionist level. The initial contact to your company is critical. Chris made myself and Micheline feel very welcome and was very organized when I need to reach certain individuals in your company. He also had a very genuine way about him which seems to be a common theme within your company. Dr. Frederick continued the same approach with his post-surgery follow through and remarkable availability regardless of when we texted or emailed him. Most importantly I would like to thank you for your calming approach to Micheline’s surgery and unsurpassed, unparalleled intellectual expertise.
I can only describe this event as an experience that I hope others will be able to enjoy as we did.